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From October 1st this year, the automobile three-bag policy that is brewing for 9 years will be implemented soon. According to the Three Guarantees Responsibility stipulation: “The period of repair of household automotive products shall not be less than 3 years or the mileage of 60,000 kilometers, whichever comes first. The effective period of the three-pack of domestic automobile products shall not be less than 2 years or the mileage of 50,000 kilometers. The first comer shall prevail. The warranty period and the warranty period of the three-pack warranty period shall be calculated from the date of the sales invoice issued by the seller."
Three pack policy is good for consumers
China Consumers Association stated that the repairs, replacements, and returns can be resolved through negotiation between the operator and the consumer in accordance with the Three Guarantees Regulations. For operators who meet the conditions for replacement and return, operators must not use any excuse to shirk.
"The Three Guarantees policy is a good thing for consumers." With regard to the introduction of the Three Guarantees Policy, Qiu Baochang, head of the China Consumers Association's lawyers group, was optimistic: "Original car dealers only had problems with car owners, but they were not replaced. There is no return. Now that the Three Guarantees Policy has been issued, the replacement of the replacement and the return of the vehicle will be returned. The emergence of the Three Guarantees Policy has ended the past in the automotive industry, which only used the old line of repairs and exchanges.
With regard to the "Three Guarantees Policy," enterprises responded positively. At the beginning of September, 15 automobile manufacturers across the country expressed their willingness to implement this policy one month in advance. While consumers are happy, many people take a wait-and-see attitude and even skepticism. Can the “Three Guarantees†policy truly protect consumers? The example of Mr. Song is very representative.
Who is responsible for the fault?
Mr. Song bought a certain brand of SUV in February this year. In August, when the car reached 4,000 kilometers, the vehicle indicator light began to alarm. The test result of the 4S shop was that the position of the co-pilot was “chassis waterâ€, and Enjoy the warranty, maintenance costs at least 45,000 yuan.
For the 4S shop, Mr. Song said he could not accept: "I said how it would be. The car was always open. When I sent it, it was dry. I really did it in the two-year warranty period, but if There is water on the site, he can also be said to be my problem, because the car has been in my hands, but I think he should first determine who this responsibility is, it does not say that you are responsible for this process, you quickly pay for it , so I think there may be a problem here."
Although Mr. Song’s car was bought in February of this year, before the “Three Guarantees†policy was promulgated, the problems he encountered will appear in the future during the implementation of the “Three Guarantees†rule. That is: How come Are you responsible for car breakdowns?
Professionals come to help
After the car has a problem, can we enjoy the Three Guarantees rule, first of all depends on how to determine the responsibility. Experts in the industry have stated that “difficulty in certification, difficulty in identification, and difficulty in claiming†are three major problems in determining liability.
What should I do when I meet manufacturers and 4S shops and consumers to "pull over"? Shen Xiaoyu, an industry expert, said that this should be the responsibility of a professional inspection agency: “For companies that choose to identify consumers, companies do not recognize it; companies that choose to identify units do not recognize consumers. Therefore, there must be an independent Three-party testing agency.†But Shen Xiaoyu also stressed that there has not been such an independent testing agency in China.
Qiu Baochang, head of the China Consumers Association’s lawyers’ group, believes that the identification agencies are unevenly distributed, the number of institutions is small, and the identification costs are high. Although the conclusion of the appraisal is authoritative in terms of law, it has no practical significance in reality. China has a huge amount of car ownership, and only professional qualification can not meet all requirements.
Qiu Baochang said: "To introduce expert judgments, this is also an international experience. So this time in the Three Guarantees Regulations, we have also introduced expert judgments."
In addition, relevant departments will also formulate criteria for the determination of serious safety performance failures. At present, the relevant departments are actively drafting the implementation rules for the Three Guarantees to make the Three Guarantees policy easier to implement.