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At present, Xichai's own brand has developed a unique charm in various markets in China. Each series of products are sought after by users, and sales continue to hit a record high. In particular, Aowei's products were accompanied by the liberation of J6 heavy trucks. With advanced product technology and reliable quality, it has broken the monopoly position of domestic leading brands in the heavy-duty truck market of more than 15 tons for many years. The monthly sales volume has exceeded 3,500 units, making it the largest in the heavy truck industry. Highlights... What is the strength of FAW Xichai’s performance as “powerful†as its products?
Enhancing Service Brands All-round Guaranteed Service Quality As the 2010 Shanghai World Expo continues to prosper day by day, the world’s attention gathers in Shanghai, and Shanghai continues to report on its success: Xichai “protects more than 1600 environmental passenger cars equipped with Xicaba engines in Shanghai. Escort service activities have passed the "rigorous test" of the first month of the Shanghai World Expo. In addition to the excellent quality of hardware facilities such as products and technologies, Xichai's software facilities, which follow up on follow-up services, are the key to winning the market.
“During the Shanghai World Expo, Xichai had more than 1600 environmentally friendly passenger cars equipped with Xicca engines that were put into EXPO service, and these buses took on the tasks of transport services for the World Expo passenger and Expo bus lines. In particular, 35 airports from the Shanghai airport and train station to the World Expo. The buses are all carried by the XW6123B luxury bus equipped with the Xichai CA6DL1-32E3 engine,†said Yu Zhiqing, general manager of Xichai Sales Co., Ltd., “The safety and security of all passenger cars equipped with Xichai engines for the World Expo. As early as last year, Xichai began planning, organizing, and preparing service guarantee related issues, integrating Xichai's service resources, realizing regional linkages, and responding to user needs in 24 hours. Before the opening of the Expo, service personnel are in place, service organizations operate, and services are provided. Network coverage, spare parts reserve, and clear regional division of labor."
In the face of the comprehensive “blowout†sales in all markets of Xicai, Xichai had previously deployed its service work early in the year and launched the “China FAW Xichai Service Station 3 Service Skill Competition†across the country. Improve service skills. The service competition lasted for one month. It was the largest ever number of events and the largest scale event in Xichei. There were more than 1,700 players from the service station of Xichai State participating in the competition. “The contest emphasizes not only technology, but more importantly, Xichai strives to strengthen and improve the maintenance skills of technicians at various service sites of Xichai through a large platform for service competitions, cultivate and create more technical elites, and create better technologies. The team, in order to promote the overall level of service, promote and enhance more users of xichai service satisfaction.†You Zhiqing said.
By innovating new service processes, Xichai used quality services as an important way to increase brand value and product sales, and steadily increased the sales segment. The reporter learned that since March 31 this year, FAW Group has successively held a grand “National Liberation J6 Aowei 6DM (11L) Series Heavy Truck National Launching Ceremony†throughout the country; and Xichai was already on March 15th. On the basis of Aowei 6DM training in 2009, once again, the 6DM engine training activities of “World Heavy Truck, Power, and Guard†were opened to all service stations in Xixi, and the high-end service standard “J6 Standard System†was adopted. Scientifically set 6DM engine training content and introduced a new training model. Through the links of theoretical technology, fault case analysis, demolition drills, and interactive communication, Xichai service personnel fully mastered the CA6DM engine structure, principle, and maintenance skills, enabling 6DM engine users to enjoy the high-end service quality.
The scene is that the market will enable Xichai brand services to create benefits “We will combine high-knowledge-content products with high-quality service methods, increase the added value of products, and use services to promote marketing, foster and create new markets.†This is the industry's Evaluation of firewood. The reporter learned from visiting Xichai users that customer satisfaction is another important factor that won the good reputation of Xichai Engine.
“Our company added another 20 6120-2DBX1 eco-tourism coaches in mid-April to serve as a dedicated passenger bus to welcome the Expo's foreign guests. All models of this model are selected from the Xichai CA6DL2-35E3 high-power diesel engine. This is a positive response from Xichai. We are very satisfied with the optimal model developed by the country's low-carbon economy.†Sun Jin, Manager of the Maintenance Department of Shanghai Jinjiang Business Travel Co., Ltd., said happily. More than 100 of the luxury buses used by the company for the World Expo passenger service are equipped with the Xichai National 3 engine. Not long ago, the company had a sudden failure of the Suzhou Kinglong KLQ6896QAE3 bus equipped with 3 units of Xichai 6DF3-22E3. Xi'an Shanghai Service Manager Qin Youwei quickly led the Xichai service personnel to the scene. Since the replacement parts are not wearing parts, in order to ensure the Expo operation of the vehicle, the manager of QIN Youyi immediately decided to arrange someone to pick up the goods directly from Wuxi. At 8 o'clock in the evening, the parts were sent to Shanghai; at 10:30 in the evening, the vehicles returned to normal operation. Manager Sun said that there is such an attitude and action of the World Expo that Xichai put the user first, and they are very reassuring.
“This time, Xichai’s Expo support services focusing on on-site and accessories services will help enhance the value of the Xichai brand's services.†The manager of the Shanghai Universiade Passenger Transport Company not only felt Xichai’s “nanny†style. The service support activities are very humane, and they are very satisfied with the environmental performance of Xichai Guotai Machine. He said that 40 of the company's passenger vehicles used for World Expo services are equipped with Xichai State 3 engines. Compared to other manufacturers' similar products, Xichai has obvious advantages such as low noise, good power, and high reliability. In this regard, Shanghai Tiancheng Automobile Service Co., Ltd. also shared the impression that “Xichai’s 3 aircraft are durable, environmentally friendly and have few problems. The users must be assured!†The company currently has more than 70 vehicles in the passenger vehicles of the Expo service. Country 3 engine.